At The Career Coach, we value your privacy and take it seriously. We want you to know exactly how we collect and use your information, so here’s a breakdown of our process:
1. Automatic Collection: Upon visiting our website, we gather information about your device type, browser, general location, and IP address to enhance your user experience. You can manage cookies in your web browser settings.
2. Personal Data You Provide: If you share any contact information or messages with us, we’ll use them to respond to your inquiries promptly. We may also receive your information from third parties with your consent.
3. “Contact Us” Form: When you fill in the form, we’ll use the provided contact information to respond efficiently to your inquiry.
4. Service Purchases: Information and documents you provide during purchases are securely stored to deliver your chosen service effectively.
5. CV Quiz and Questionnaires: Your answers are confidentially stored to offer valuable feedback and insight for your career journey.
6. Information Provided by Third Parties: We may receive your email address from third parties who have used our resources or purchased services on your behalf. Rest assured, we ensure third parties have your consent to share your information with us.
7. Communications Management: Your name, email address, and other contact details may be used for our communications with you. You can opt-out of marketing emails by clicking on the unsubscribe link in the email.
8. CV and Application Materials: Materials like your CV, Cover Letter, and application forms provided during Career Coaching sessions will be accessed by us in advance and during the session.
1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in supporting our website and delivering our services.
2. CV Sharing: We may seek your approval to share your CV with other third parties to enhance your job search process. Rest assured, we do not sell your data to third parties.
Transfers Your personal information may be transferred to, and processed in, countries other than where you reside.
These countries may have data protection laws that are different from the laws of your country. Our third-party service providers operate in both the EU and the United States. This means that when we collect your personal information, we may process it outside of the EU. Your data privacy is important to us, and we are committed to handling your information with care and confidentiality. If you have any questions or concerns about our privacy practices, please feel free to contact us.
We retain your personal data only as long as there is an ongoing business requirement to do so, and we will not keep it for longer than necessary.
You have the right to update, correct, or request the deletion of any of your personal information. To exercise these rights, please contact us using the contact details below. You can also opt-out of any marketing emails we send you by using the unsubscribe option in the email.
We may occasionally update our privacy policy.
In the event of a data breach involving your personal data, we will promptly notify you of the breach and the actions we are taking to address it.
If you have any complaints about how we process your personal data, please contact us at the following email: success@thecareer-coach.com. You also have the right to lodge a complaint with the Irish Data Protection Commission if you are unhappy. Details on how to lodge a complaint are provided on the DPC website.
By Accepting our Privacy Policy, you also agree to our Terms & Conditions detailed below:
When you enrol in a Career Coach programme, you are purchasing the programme as a whole rather than individual coaching sessions.
The total programme fee and applicable payment arrangements will be communicated to you before enrolment and, where applicable, confirmed in your programme agreement.
Where a split payment or instalment arrangement is provided, this is a payment facility for the total programme fee. It is not a pay-as-you-go arrangement and individual instalments do not represent payment for individual coaching sessions, weeks, modules or periods of programme access.
Subject to your statutory consumer rights, choosing to stop participating in the programme, failing to book or attend sessions, or deciding that you no longer wish to use the programme does not automatically cancel the outstanding programme balance.
Where applicable under Irish consumer law, a consumer entering into a distance contract may have a statutory right to cancel within 14 days beginning on the date the contract is concluded.
The Career Coach programmes are designed to commence immediately. Depending on the programme purchased, this may include immediate access to digital content, online platforms, tools, videos, templates, resources and other programme materials, together with onboarding, live online sessions, coaching and related services.
By accepting these Terms and Conditions and requesting immediate commencement of your programme, you expressly request that The Career Coach begins providing your programme before the expiry of the 14-day cancellation period.
Where paid digital content that is not supplied on a tangible medium is made available to you during the cancellation period following your express request, you expressly consent to that supply beginning immediately and acknowledge that, once supply begins and the applicable legal requirements have been satisfied, you will lose your statutory right to cancel in respect of that digital content.
Where you request that coaching or other services begin during the cancellation period, you expressly request that those services commence immediately. If you exercise an applicable statutory cancellation right before those services have been fully supplied, you may be required to pay for the services supplied up to the date of cancellation in accordance with applicable consumer law.
Where a service has been fully supplied during the cancellation period following your prior express consent and acknowledgement that your cancellation right will be lost once the service is fully supplied, the statutory cancellation right will no longer apply to that service.
Once the applicable statutory cancellation period has expired, or where the applicable cancellation right has been lost in accordance with consumer law, cancellation of participation does not automatically cancel your contractual programme fee or any outstanding instalments.
Nothing in these Terms and Conditions excludes or restricts any statutory consumer right that cannot lawfully be excluded.
Where you have an applicable statutory right to cancel, you may exercise that right by making a clear statement informing us of your decision to cancel before the applicable cancellation period expires.
Cancellation requests may be sent to:
You may also use the statutory model cancellation form where applicable, although you are not required to use that form.
Where services have commenced during the cancellation period at your express request, you may be responsible for the appropriate cost of services supplied before your cancellation in accordance with applicable consumer law.
Once an applicable statutory cancellation period has expired, programme cancellations are governed by these Terms and Conditions and any programme agreement entered into between you and The Career Coach.
Choosing to discontinue participation does not automatically release you from the total programme fee or any outstanding instalments.
Where exceptional circumstances arise, you may contact our team and request that your individual circumstances be reviewed.
Any such review is undertaken on a case-by-case basis and does not itself cancel, suspend or alter an existing payment commitment unless The Career Coach confirms otherwise in writing.
We invest in coaching capacity, programme infrastructure, technology, digital resources, support and programme delivery from the point at which a client enrols.
Clients may also receive access to proprietary materials, platforms, tools, templates, videos and other intellectual property as part of their programme.
Once any applicable statutory cancellation period has expired, or where the relevant cancellation right has been lost in accordance with applicable consumer law, programme purchases are non-refundable except where a refund, price reduction or other remedy is required by applicable consumer law or where The Career Coach agrees otherwise in writing.
A client’s decision not to use or complete their programme does not itself create an entitlement to a refund or cancellation of an outstanding programme balance.
Nothing in this Refund Policy affects statutory consumer rights or remedies that cannot lawfully be excluded.
Coaching appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment start time.
Where less than 24 hours’ notice is provided, the appointment may be counted as a used session.
We understand that exceptional circumstances can arise. Any exception to this policy will be considered at the discretion of The Career Coach.
The Career Coach works in partnership with clients to help them identify, articulate and achieve their career goals.
Depending on the programme purchased, support may include career strategy, CV development, LinkedIn optimisation, job-search strategy, interview preparation, coaching, online resources, digital tools and other career development support.
The programme is collaborative and requires active client participation. Clients are responsible for booking and attending their sessions, completing agreed actions and implementing the strategies and guidance provided.
The Career Coach provides the coaching, tools, strategy and support. Results will also depend on the client’s engagement and implementation, individual circumstances, experience, labour market conditions and decisions made by third-party employers.
While we are committed to providing high-quality coaching and support, The Career Coach cannot guarantee any external outcome.
Participation in a programme does not guarantee an interview, job offer, promotion, salary increase or other specific employment outcome, nor do we guarantee that an outcome will be achieved within a particular number of sessions or timeframe.
Examples, testimonials or previous client outcomes are provided for illustrative purposes and do not constitute a guarantee that another client will achieve the same result.
Unless otherwise stated in your individual programme agreement, coaching programmes and associated sessions may be used for up to 12 months from the date of purchase.
Clients are responsible for booking and using their available sessions within the applicable programme period.
Unused sessions or programme elements may expire at the end of the applicable programme period unless otherwise agreed in writing.
In the rare event that The Career Coach needs to cancel or reschedule a coaching session, we will make reasonable efforts to notify you as soon as possible.
We will then work with you to arrange an alternative appointment and, where reasonably possible, aim to offer an alternative within 48 hours of the original session, subject to coach and client availability.
Programme materials, videos, templates, frameworks, methodologies, training resources, documents, digital tools and other content provided by The Career Coach are protected by applicable intellectual property rights.
Access is provided to clients for their own personal use as part of the programme purchased.
Programme materials must not be copied, reproduced, distributed, sold, published, shared with third parties or used.
